IBA

Institute of Business Administration

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CAREER
OPPORTUNITIES

The Institute of Business Administration (IBA), Karachi seeks applications from dynamic and result oriented individuals for the following full-time positions:

  • Manager Marketing &
    communications
  • Assistant Manager Finance
  • Assistant Manager Marketing
  • Digital & Technical Lead
  • Senior Executive Finance
  • Senior Executive Creative & Content
  • Senior Executive
  • Executive Dean Office
  • Technical Support Engineer

For a detailed job description, please visit our career page careers.iba.edu.pk. Interested candidates must apply online within 15 days from publication date of this advertisement. The IBA Karachi is an equal opportunity employer and all applications are assessed based on merit. Differently-abled individuals are also encouraged to apply. Only shortlisted candidates will be contacted for an interview.

We encourage women to apply
Human Resources Department
Institute of Business Administration, University Road, Karachi.
UAN 111 422 422
INF-KRY 3469/22

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CAREER OPPORTUNITIES AT IBA KARACHI

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CAREER OPPORTUNITIES

The Institute of Business Administration (IBA), Karachi seeks applications from dynamic and result oriented individuals for the following full-time positions:

Assistant Manager
Career Development Center – ACRC

Senior Executive

Female Sports Coordinator

Executive

PGD Programs

Center for Executive Education

Senior Executive

Student Affairs, Corporate Relations &
Career Development Center – ACRC

For a detailed job description. please visit our career page careers.iba.edu.pk. Interested candidates must apply online within 15 days from publication date of this advertisement. The IBA Karachi is an equal opportunity employer and all applications are assessed based on merit. Differently-abled individuals are also encouraged to apply. Only shortlisted candidates will be contacted for an interview.

We encourage women to apply

Human Resources Department
Institute of Business Administration, University Road, Karachi.
UAN 111 422 422
INF-KRY 3295/22

epaper.dawn.com

Institute of Business Administration Karachi (Lab Engineer – SMCS)

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Position: Lab Engineer – SMCS (05 Positions)

MAIN DUTIES & RESPONSIBILITIES:
•	Assist instructors (professors and lecturers) in conducting their labs
•	Maintaining and developing lab manuals 
•	Keeping lab software/hardware up to date with the help of IT
•	Be present in labs for the entire duration of a lab-session
•	Help instructors (professors and lecturers) in lab-related assessments of their courses
•	Each lab engineer will be responsible for at least four lab sessions each week

QUALIFICATION & EXPERIENCE:
For software/computer lab: Candidates must have a bachelor’s degree either in computer science/computer engineering/software engineering for a software/computer lab (for programming related courses including but not limited to introduction to programming, data structures, object-oriented programming, etc)

For hardware lab: Candidates must have a bachelor’s degree either in electrical engineering/electronics engineering/computer engineering for a hardware lab (for system related courses including but not limited to computer architecture, digital logic design, system programming, etc)

The incumbent shall have at least 1 year of experience working in relevant field.

Last date to apply: August 7, 2022

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Institute of Business Administration Karachi (Executive Quality Enhancment Cell)

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Position: Executive Quality Enhancment Cell

MAIN DUTIES & RESPONSIBILITIES:
- Managing Turnitin accounts
- Looking after course files and LMS
- Liaising with different internal departments and collecting data
- Providing support to faculty & staff regarding services QEC office provides
- Looking after program accreditations
- Supporting departmental functions
- Providing support to Manager QEC & Senior Executive QEC

QUALIFICATION & EXPERIENCE:
The incumbent shall have a at least a bachelors’ degree or any relevant field from an HEC recognized institute (BS/MBA/MS will be preferred) with 1 to 3 years of experience working in relevant field.

KNOWLEDGE & COMPETENCIES:
- Accreditation, Program evaluation, program self-assessment & other QEC tasks
- Communication skills, report writing and presentation skills.
- Understanding academic program evaluation processes
- Time management and teamwork


Last date to apply: August 7, 2022

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Institute of Business Administration Karachi (Manager IT – Customer Support)

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Position: Manager IT – Customer Support

The Manager - ICT Customer Services drives the delivery of high quality customer support services across the institute (all campuses) to provide a single point of contact for all incidents, service and change requests, and to act as lynchpin contact between the various stakeholders, i.e., students, faculty and staff, and the ICT customer service function. 

MAIN DUTIES AND RESPONSIBILITIES:
•	Supervise delivery of telephonic online (phone, skype, Zoom, email, remotely etc) and physical support to users in line with agreed SLAs and pre-defined standards. 
•	Actively manage the system for logging, monitoring and resolving ICT systems-based difficulties to provide for continuous performance improvement. 
•	Improve quality of support delivered to users by ongoing feedback on services provided and enhance the skillset of service delivery team in line with the current technology trends and support requirement. 
•	Manage resource capacity and demand, by directing ticket prioritization and escalation to increase first call resolution.
•	Optimize the resource allocation to minimize user down-time and maximize productivity.  
•	Uphold a sense of customer service and measures client/user satisfaction. 
•	Analyze help desk performance using metrics in helpdesk ticketing software to meet departmental and institutional performance goals. 
•	Manages and assesses the performance of team members and identifies staffing needs to fulfill the demands of the users. 
•	Recruit, train and support IT Labs & help desk resident engineers.
•	Develop weekly, monthly, and quarterly reports on help desk team’s productivity. 
•	Collaborate with vendors to implement systems and process improvements and, provide high quality technical support to the users. 
•	Review, analyze and provide feedback to vendors regarding the systems implemented and give suggestions on areas of improvement.
•	Supervise and manage routine operations of ICT Customer Support and IT Labs of both campuses.
•	Ensure all policies and procedures are being followed and further assist in updating them as per the industry standard. 
•	Manage internal and contractual SLAs. 
•	Maintain hardware and software inventories for auditing and tracking purposes. 
•	Any other tasks as assigned from time to time by the supervisor

Qualification and Experience:
Masters degree/MS/MCS Computer Science or equivalent degree from HEC recognized university, ITIL Certified with 6 - 8 years Post-Graduation experience of proven track record of supervising / leading a team  in a ICT customer service (service desk) environment

COMPETENCIES:
•	Excellent communication and interpersonal skills. Command over English, both, written and spoken is a must
•	Present with credibility, engage varied audiences and test levels of understanding 
•	Be flexible, show initiative and respond quickly when situations change 
•	Translate technical and complex information concisely for diverse audiences 
•	Promote a culture of quality customer service in the institute – must have proven leadership track.
•	Customer-service oriented with a problem-solving attitude
•	Raise and work through challenging issues and seek alternatives.

Last date to apply: August 7, 2022

Apply

Institute of Business Administration Karachi (Coordinator Student Affairs)

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Position: Coordinator Student Affairs

MAIN DUTIES & RESPONSIBILITIES:
•	Communicate and facilitate international scholarships, competitions and internships to IBA students.
•	Coordinate with international partners for active exchange programs and summer/winter programs for all students.
•	Maintain productive relationships with all stakeholders and update / develop relevant communication material
•	Coordinate and facilitate credits transfer applications.
•	Coordinate visits and meetings with foreign university representatives / high profile guests / international visitors.
•	Facilitate students with visa letters, NOCs, welfare applications, other certificate or program scholarships, university admission documentation support, etc. 
•	Update and maintain IBA IRC website, social media, and other internal/external official communication platforms.
•	Maintain documentation and records of all activities and communications.
•	Support Senior Manager, Student Affairs with all IRC and External Linkages responsibilities and activities. 

QUALIFICATION & EXPERIENCE:
The incumbent shall have at least bachelors’ degree from an HEC recognized institute with at least 1 year of experience working in relevant field.

KNOWLEDGE & COMPETENCIES:
•	Excellent interpersonal, communication, organizational, and problem-solving skills.
•	Proficient in use of MS Office.

Last date to apply: August 7, 2022

Apply

Institute of Business Administration Karachi (Manager Student Affairs)

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Position: Manager Student Affairs

MAIN DUTIES & RESPONSIBILITIES:
•	Plan for and offer students with opportunities to participate in a variety of intellectual, academic, recreational and physical activities, while maintain discipline and the.
•	Counsel and Mentor students who require individual counseling to help them resolve personal or interpersonal problems. Also guide and direct them towards the focal persons for academic, career counseling, exchange programs, and other opportunities.
•	Ensure and monitor that code of conduct and disciplinary rules and guidelines are being followed; keep track of any disciplinary cases and report them through the proper channel.
•	Supervise and manage Club/Society events and monitor the Event Calendar.
•	Work on creating an inclusive environment for students, with an aim to eliminate discrimination, break down barriers, and facilitate and ensure equal opportunities and access for all students.
•	Arrange for leadership development, coaching, and peer programs to foster learning, growth, community development and peer support; arrange for workshops, seminars, and programs that will build their professional and soft skills;
•	Support Senior Manager in managing student exchange programs, and international collaborations and partnerships.
•	Engage and liaise with Schools and departments to provide opportunities to students to work part-time on both during the semester or the summer’ Also connect with potential organizations to offer students volunteering opportunities, both within IBA or externally. 
•	Provide support to students experiencing challenges, connecting them to faculty and staff, and to campus resources. 
•	Supervise the senior executives for visits and meetings with foreign university and organization representatives, diplomats, and high-profile guests.
•	Assist Dean Student Affairs in drafting content for websites, Student Affairs brochures, marketing material and more.
•	Monitor documentation and records of all Student Affairs related events and activities.

QUALIFICATION & EXPERIENCE:
The incumbent shall have at least Masters’ degree from an HEC recognized institute with at least 6 years of professional experience, preferably in Higher Education or Professional Development.

COMPETENCIES:
•	Excellent interpersonal, communication, organizational, and problem-solving skills
•	Negotiation and Crisis Management Skills.

Last date to apply: August 7, 2022

Apply

Institute of Business Administration Karachi (Senior Executive Student Affairs)

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Position: Senior Executive Student Affairs (03 Positions)

MAIN DUTIES & RESPONSIBILITIES:
•	Manage and assist team members in planning all student related events, workshops, and activities, including clubs/societies. 
•	Schedule all Clubs/Society events to ensure there are no overlaps; Manage the Event Calendar.
•	Support Senior Manager in managing student exchange programs, and international collaborations and partnerships.
•	Connect with universities and organizations for student-development programs and internships.
•	Supervise visits and meetings with foreign university and organization representatives, diplomats, and high-profile guests.
•	Plan for, and manage, student leadership, coaching, and peer programs.
•	Liaise and communicate with all departments, Schools, and faculty for student-related programs, including student employment, community service and volunteering.
•	Assist the team in planning for the Orientation and Welcome for new students.
•	Coordinate with the marketing department to develop marketing campaigns and material for Student Affairs.
•	Act as a one-stop-shop to connect students for academic, career, psychological, or general counseling.
•	Assist in developing/updating policies and SOPs regarding various initiatives. Also ensure that approved policies are communicated to all stakeholders.
•	Assist in developing a better student life experience for students and organize frequent townhalls, discussion forums, and surveys to stay connected with the student body.
•	Monitor the Student Affairs webpages and social media pages to ensure all information is up-to-date.
•	Manage and monitor documentation and records of all Student Affairs related events and activities.

QUALIFICATION & EXPERIENCE:
The incumbent shall have minimum bachelors’ degree from an HEC recognized institute with at least three years of work experience, preferably working for student development and activities.

COMPETENCIES:
•	Excellent interpersonal, communication, organizational, and problem-solving skills
•	Proficient in use of MS Office.

Last date to apply: August 7, 2022

Apply

Institute of Business Administration Karachi (Assistant Project Manager)

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Position: Assistant Project Manager – CEJ

A dynamic, organized and detail-oriented Assistant Project Manager who will be able to ensure the smooth operational management of CEJ projects and trainings under the guidance of the director

MAIN DUTIES & RESPONSIBILITIES:
•	Reporting to Director CEJ 
•	Assist Director in management of CEJ trainings and events 
•	Execute trainings and other events at CEJ with the support of CEJ team 
•	Supervise work of CEJ staff 
•	Oversee communication with participants, logistics and technical preparations for trainings 
•	Oversee CEJ’s social media platforms 
•	Design, tailor update course modules and agendas for trainings and other events, in collaboration with trainers and guest speakers 
•	Coordinate with partner organisations and their representatives during training/event 
•	Oversee evaluation and completion reports for all trainings and events 
•	Coordinate with various IBA departments to ensure smooth running of CEJ 
•	Create and manage CEJ budget under the guidance of the Director 
•	Oversee Business Development team of the Centre 
•	Manage budgets for each project

QUALIFICATION & EXPERIENCE:
The incumbent shall have a at least a Minimum Bachelor’s degree, ideally master’s in media studies/mass communication or project management with minimum 3 years of experience in a management position in the media industry and/or development sector 
	
KNOWLEDGE & COMPETENCIES:
Communication: Strong command of written and spoken English and Urdu to write and edit project documents, public-facing communications and communicate vital information across the team
Operational management: Monitoring the progress of multiple projects
Knowledge: Understanding of the media landscape and current affairs
People: Supervising and communicating effectively with executives and associates

Last date to apply: August 7, 2022

Apply

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